ATG Stores Shipping Policy
At ATG Stores, your satisfaction is our #1 priority, and we take pride in providing you with fast, dependable and safe delivery service. Each order is shipped using one of our 3 standard methods - whichever one is best suited for your order.
Shipping Methods
1) Standard ground - Small Parcel.
Small-to-medium sized orders will ship using UPS, Fed Ex, or DHL - at no expense to you if the order is above $49. ATG Stores will email you a tracking number so you can track the order and check on the delivery date. Shipments usually arrive 1-6 business days from the time they leave the warehouse.
(Note: While ATG Stores does not require a signature on small parcel deliveries, it is ultimately up to the driver's discretion. If delivery without a signature is desired, it is advised you leave a note on the door with appropriate instructions.)
Expedited Shipping Services are available including, Next Day, 2-Day, 3-Day Services. Allied Trade Group will not be liable for expedited shipping charges due to delay in the lead time of an order. Expedited shipping services are offered only to speed up the Transit Time. We have no control over the in-house time of an order (time prior to shipment) and do not guarantee or promise delivery dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time. Lead times that are stated on the product pages represent the Average time frame a manufacturer is shipping their product and are not to be taken as a guarantee. Instead, they should be used as a rough guideline for estimating the lead times. Contact Customer Service to arrange for expedited shipping at or
Live Chat.
Larger items will ship via truck freight. Items shipped freight are delivered to curbside or driveway only and may incur an oversized item surcharge; for any additional delivery needs or questions, please contact our sales professionals at or
Live Chat. Truck freight orders require that someone is available to accept the delivery. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during normal business hours.
If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees, freight charges back to the manufacturer in addition to the original shipment expense.
At ATG Stores' discretion, certain items will ship using our deluxe White Glove delivery service. Common white glove shipments include large furniture items (bedroom suites, dining sets, etc) and items requiring special care.
With white glove service, a professionally trained and experienced 2-person delivery team will unload item(s) off the truck, carry it up to a maximum of 2 flights of stairs, and place it inside your room of choice. Depending on the item, the delivery team may also provide light set-up and debris removal.
White glove service may be added to any order for an additional charge. To do so, please contact customer service at or
Live Chat.
On all white glove deliveries, the carrier will contact you to schedule a 4-hr delivery window.
Estimated transit time
On each product page we display the particular manufacturer's stated lead time, which refers to the time from their receipt of your order to when it's ready for pickup. This lead time does not factor time in transit with the shipping carrier.
Standard Ground: 1-6 Days
Truck Freight: 2-7 Days
White Glove: 10-14 Days
Outside the 48 States
The upcharge for shipping to Hawaii, Alaska, Canada or Puerto Rico will appear in the "additional shipping" field on the checkout page. If the shipment is going to another country, you will need to call for a quote - or
Live Chat.. Please note that Atgstores.com is not responsible for any taxes, duties or fees including Brokerage fees and Customs that are associated with any purchase. These additional charges are the responsibility of the customer.
We have partnered with Bongo International to fulfill our international orders. Bongo provides our international visitors with their own US forwarding address. Once you have completed your order, we will ship your items to the Bongo warehouse for export to your country. Your new US address will allow you to purchase goods from other US retailers as well. Consolidating all US purchases into one shipment can save you up to 82% off typical international shipping rates. Click below to get
At Allied Trade Group Family of Stores we do our best to provide you with accurate shipping times for our products.
The times are estimates only.
The "Ships In" time is provided to Allied Trade Group Family of Stores by each manufacturer and is an
estimate of the average number of business days it takes the manufacturer to process your order and ship the item from their warehouse.
These shipping times are not a guarantee. If you have a time sensitive project we recommend that you call a sales specialist at or
Live Chat and arrange expedited shipping.
Products marked "In Stock" are items that we have in stock or the manufacturer has provided us a real time inventory feed for. These items normally ship from the warehouse within two business days, however these products are
subject to prior sale and availability and lead times are not guaranteed.
Occasionally, items shown to be in stock or available get pre sold, in this case, you will be sent a email notification that your item is on backorder, you have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order.
Custom made products can have varying ship times and we recommend ordering custom products well in advance to avoid project delays.
Allied Trade Group Family of Stores is not liable for costs associated with shipment delays.
Damaged & Defective Goods Policy
At ATG Stores, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion- at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.
Small Package Deliveries
For smaller UPS or FedEx deliveries that are damaged in transit, please contact our customer service team immediately instead of refusing the package at or
Live Chat. If damages are reported within 7 Days for UPS or Fed-Ex deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify ATG Stores of defective or damaged merchandise within two business days of receipt.
Immediate inspection is especially important when receiving large items (such as a bath tub, large sink or furniture) from LTL, White Glove and common freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. All damages should be reported to ATG Stores within 48 hours of delivery.
Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify ATG Stores of refusal so we can anticipate the return and send out a new item.
ATG Stores will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the "Standard Return Policy" above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit.
Failure to follow return procedure for the damaged item may result in a charge for the free replacement item.
Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case ATG Stores will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.
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